Complaint to Shell fuels

Complaint to Shell fuels

Dear Shell,

Your attendant refused to switch the pump on for me last night at your Northfield, Birmingham forecourt.

I ride a motorcycle, and have spent 17 years filling up whilst sat on the bike, so that I can safely see what I’m doing and fill the tank to the maximum safe level.

The attendant said that she was new, and had been told not to allow bikers to fill unless they dismount. I got back on my bike and rode off to fill up at the next available forecourt, with no issues.

I stayed calm and polite, despite the humiliation of having your staff member gesturing wildly at me (I thought she might be signalling “Intentional Grounding” but then realised she wasn’t an American Football referee) for a while, before I had to walk into the shop to enquire what the issue was.

I can only think of two possible reasons why I may have been refused:

  • Theft. Shell assumes all bikers are thieves who will run off with the small amount of petrol a bike can hold. Apparently the 2 seconds it takes to get back on a bike makes a major difference to this?
  • Safety. After 17 years of filling up without turning into a fireball, admittedly this COULD be the one time I set myself on fire somehow. Again, I’m not sure what major difference there is when it takes me less than 1 second (note this is quicker than getting on the bike) to dismount whilst my leathers and helmet are engulfed in a chemical blaze. Please also note that the ‘safety’ option makes even less sense when you consider that after I’ve filled my tank to the brim, I will then be climbing on top of it, resting my torso on the tank, and starting the engine in a series of controlled explosions to power me away from the Shell forecourt.

Could you explain why this is, if this is even policy?

Also, what can you do to compensate me so that I feel welcome using your fuels (and I will always pick Shell over the competition) in the future?

Yours faithfully,

Nasty Evil Ninja