NHS Complaint to Bromsgrove MIU

NHS Complaint to Bromsgrove MIU

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The online feedback form I left on the NHS website should pretty much explain this one.

My answer to the question before, “What could be done to improve your visit for next time?” was: Get the nurse to wind her neck in.

“How likely would you be to recommend our service to friends and family?”

Very unlikely.

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“Please tell us why you gave that answer?”

Oh, ok then… *takes a deep breath*

I was told to go to x-ray and MIU by my GP with a suspected wrist/scaphoid injury following a racing car crash a week ago, where my open wheeled car had collided with another car, torquing my hands around with the steering wheel (and launching me 3ft in the air before another heavy landing, if you want all the exciting details).

The x-rays thankfully showed no fractures, and I dutifully booked in to MIU as advised. I do not like hospitals or doctors, hence me having waited a week in considerable pain from my injuries, but was extremely pleasant to all staff, especially after the x-ray as I was happy that nothing was broken. I am aware this pleasantness and cheery attitude may have been interpreted to mean I was not in pain – when in fact I would have rated my pain on this visit at a 7/10.

The student nurse who saw me very quickly advised as it was a soft tissue injury there was likely nothing more that they could do as the preferred method is not to strap up such injuries. This was absolutely fine with me, as was the quite long subsequent wait as she went to seek advice from a nurse. The wait was also fine, as I was by no means a priority case and fully understood others needed staff attention.

A blue uniformed nurse then returned to me pushing a trolley load of attitude before her, making her impatience with me extremely clear as she asked me – yes ME – why I was there. Somewhat confused by this, I told her the GP had told me I should go to MIU after my x-ray. She snapped on about x-ray being the ones who would refer me to MIU – which may well be the case, but I don’t see how I’d become the naughty schoolboy?

After answering “I don’t know?” when she asked what they were supposed to do, she then dug her thumbs into what I believe is known as the ‘snuff box’ area of my wrist.

I’m not sure how she then managed not to notice my hissed intake of breath through bared teeth, but declared instantly that I wasn’t in any pain (Really?? I’d have rated that a good strong 9, thank you very much!!!) before stroppily lecturing me that I would need a serious bone deficiency to have any chance of a scaphoid injury in that type of incident.

If I wasn’t so shocked by this whole damning onslaught, I would have corrected her that it is, in fact, one of the most common injuries of open wheel racing drivers in exactly this type of incident, but still trying to hold onto my relief I thanked her (not even sarcastically, because I’m apparently too polite a person for such hateful interactions!), and left.

Having been very worried when my GP advised scaphoid injuries could cause major complications such as necrosis, I realised I should have been more willing to seek medical advice sooner – but after meeting Blue Nurse from MIU, I’m back to thinking I’d be better off with a staple gun, duct tape, and staying away from corrosive moody people to solve my medical needs.

I am actually sorry for wasting your time, as if I’d known there was no after care I’d have just gone back to work sooner. But I don’t know that – and I feel that it’s the job of Blue Nurse and her ilk to advise me. Nicely.

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